Return & Refund Policy

Definitions and key terms

• Company / we / us / our:SkillNode, responsible for your information under this Return & Refund Policy.
• Customer: the company, organization, or person that signs up to use the SkillNode Service.
• Device: any internet-connected device used to visit SkillNode.
• Service: the services provided by SkillNode.
• Website:SkillNode's site, accessed at skillnode.ca.
• You: a person or entity registered with SkillNode to use the Services.

Return & Refund Policy

As with any shopping experience, there are terms and conditions that apply to transactions at SkillNode. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at SkillNode, you agree to the terms set forth below along with our Privacy Policy.

If there's something wrong with what you bought, or if you are not happy with it, you will not be able to issue a refund for your item.

Refunds

We at SkillNode commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) you choose in stock or may face issues with our inventory and quality check. In such cases, we may cancel your order. You will be notified in advance. If you have purchased via online payment (not Cash on Delivery), you will be refunded once our team confirms your request.

We carry out a thorough quality check before processing the ordered item and take utmost care while packing. Please note that SkillNode is not liable for damages that are caused to the items during transit or transportation.

We follow certain policies to ensure transparency, efficiency, and quality customer care:

• We DO NOT allow returns on sold products — online or in retail outlets.
• We DO NOT accept returned goods, as we believe that customers should get the best quality products.
• Refunds are NOT given for any purchases made — be they online or in a retail store.
• We DO NOT encourage exchanges of our products.
• We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers.

For international orders

• We DO NOT support exchanges or returns.
• If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch.
• Orders already in shipping cannot be returned, canceled, or refunded.
• If you face any issues, please contact our support team immediately.

Your consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes to our Return & Refund Policy

Should we update, amend, or make any changes to this document so they accurately reflect our Service and policies, those changes will be prominently posted here. If you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not agree, you can delete your account.